Terms of service

HarnessHub – Terms & Conditions

Welcome to HarnessHub — your destination for practical, durable, and comfortable pet essentials. We specialize in high-quality harnesses, leashes, collars, pet toys, and everyday accessories designed to keep your pets safe, active, and happy.

By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.

1. Definitions

Consumer:
An individual purchasing products for personal, non-commercial use.

Distance Contract:
A purchase made through our website without physical interaction.

Durable Medium:
Any method that allows information to be stored unchanged, such as email.

2. Applicability

These Terms apply to all purchases made through the HarnessHub website.

By placing an order, you confirm that you have read and agreed to these Terms.

If any provision is unclear, interpretation will be made in favor of the consumer.

3. Company Information

Company Name: CORITAN APAC LIMITED
Registration: 80728426
Address: FLAT 2304, 23/F HO KING, COMM
CENTRE, 2-16 FA YUEN STREET,
MONG KOK
HONG KONG

4. Our Offer

At HarnessHub, we are committed to:

Providing high-quality pet harnesses, leashes, collars, toys, and accessories
Offering practical, comfortable, and durable pet essentials for everyday walks, playtime, and training
Displaying accurate product descriptions, sizing information, and realistic product images
Maintaining transparent pricing, including taxes and shipping fees at checkout
Keeping product availability updated whenever possible

5. Order Process

Orders are confirmed after full payment is received.

You will receive a confirmation email after checkout.

Payments are securely processed via trusted third-party payment providers.

HarnessHub reserves the right to cancel orders due to fraud suspicion, pricing errors, or stock availability issues.

6. Right of Withdrawal

Eligible items can be returned within 14 days of delivery.

To qualify:

Items must be unused
Items must be returned in original packaging
Items must be in resellable condition

7. Returns & Refunds

Return shipping costs are the customer’s responsibility unless the product is defective or incorrect.

Items must be returned in original condition.

Approved refunds will be issued to the original payment method.

8. Pricing

All prices are listed in USD.

HarnessHub reserves the right to correct pricing errors at any time.

International customers are responsible for customs duties or import taxes where applicable.

9. Product Quality & Warranty

All products are quality-checked before shipping.

Please note:

Product colors may slightly vary due to lighting or screen differences.
Minor variations may occur due to manufacturing materials or product design.
Pet sizing may vary depending on breed, body shape, and measurement accuracy.

Issues must be reported within 14 days of delivery.

Warranty does not cover:

Misuse or improper handling
Normal wear and tear
Damage caused by chewing, scratching, biting, or rough play
Damage caused by incorrect sizing or improper fitting
Damage caused by excessive pulling, force, or unsafe use
Damage caused by water, heat, or improper cleaning

10. Shipping & Delivery

Orders are shipped to the address provided at checkout.

Delivery may take up to 30 business days depending on destination and logistics conditions.

Delays may occur due to customs, shipping carriers, weather conditions, or high order volumes.

If delivery fails, HarnessHub may offer a replacement or refund where applicable.

11. Payments

Full payment is required at checkout.

We accept major credit/debit cards, PayPal, and other secure payment methods.

For payment-related issues, please contact our support team promptly.

12. Complaints & Customer Support

Please report issues within 7 days of receiving your order.

Our support team aims to respond within 14 business days.

Valid complaints may be resolved through:

Replacement
Refund
Store credit, where applicable

13. Dispute Resolution

HarnessHub aims to resolve disputes fairly and efficiently. If unresolved, disputes may be referred to an independent mediator where applicable.

14. Force Majeure

HarnessHub is not responsible for delays or failures caused by circumstances beyond our control, including:

Natural disasters
Shipping carrier disruptions
Supply chain interruptions
Government restrictions or customs delays

15. Governing Law

These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.

16. Changes to Terms

HarnessHub reserves the right to update these Terms & Conditions at any time.